Privacy Policy

Your privacy is important to us. This policy explains how PT Sat Nusapersada Tbk collects, uses, and protects your personal information.

Last updated: January 15, 2024

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register on our website, express an interest in obtaining information about us or our products and services, or otherwise contact us.

  • Name and contact information (email address, phone number, mailing address)
  • Professional information (company name, job title, industry)
  • Account credentials (username, password)
  • Communication preferences and marketing consent

Automatically Collected Information

We automatically collect certain information when you visit, use, or navigate our website.

  • Device and usage information (IP address, browser type, operating system)
  • Location data (general geographic location)
  • Website analytics (pages visited, time spent, click patterns)
  • Cookies and similar tracking technologies

How We Use Your Information

Business Operations

We use your personal information for legitimate business purposes including:

  • Providing and maintaining our services
  • Processing transactions and managing accounts
  • Communicating with you about our products and services
  • Improving our website and user experience

Marketing and Communications

With your consent, we may use your information to:

  • Send you marketing communications about our products and services
  • Provide you with industry news and updates
  • Invite you to events, webinars, and promotional activities
  • Conduct market research and customer satisfaction surveys

Information Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

  • Cloud hosting and data storage providers
  • Email marketing and communication platforms
  • Analytics and website optimization services
  • Customer relationship management (CRM) systems

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal obligations and court orders
  • Protect our rights, property, and safety
  • Prevent fraud and ensure security
  • Respond to government requests and investigations

Data Security and Protection

Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication systems
  • Employee training on data protection practices

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Account information: Until account deletion or 7 years after last activity
  • Marketing communications: Until you unsubscribe or withdraw consent
  • Transaction records: As required by applicable laws and regulations
  • Website analytics: Aggregated data may be retained indefinitely

Cookies and Tracking Technologies

Types of Cookies We Use

We use different types of cookies and similar technologies to enhance your browsing experience:

  • Essential cookies: Required for basic website functionality
  • Analytics cookies: Help us understand how visitors use our website
  • Marketing cookies: Used to deliver relevant advertisements
  • Preference cookies: Remember your settings and preferences

Managing Cookies

You can control and manage cookies in various ways:

  • Browser settings: Most browsers allow you to block or delete cookies
  • Cookie consent banner: Manage your preferences through our website
  • Opt-out tools: Use industry opt-out tools for advertising cookies
  • Third-party settings: Manage cookies directly with third-party providers

International Data Transfers

Cross-Border Data Processing

Your personal information may be transferred to and processed in countries other than Indonesia:

  • Cloud service providers with global infrastructure
  • International business partners and subsidiaries
  • Third-party service providers located outside Indonesia
  • Data centers in various geographic locations for redundancy

Safeguards for International Transfers

We ensure appropriate safeguards are in place for international data transfers:

  • Standard contractual clauses approved by data protection authorities
  • Adequacy decisions by relevant data protection authorities
  • Binding corporate rules for intra-group transfers
  • Certification schemes and codes of conduct

Your Privacy Rights

You have certain rights regarding your personal information under applicable data protection laws.

Access Your Data

Request a copy of the personal information we hold about you.

Correct Your Data

Update or correct any inaccurate personal information.

Delete Your Data

Request deletion of your personal information, subject to legal requirements.

Data Portability

Receive your personal information in a structured, machine-readable format.

This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.